Maya is a people-development professional, coach, trainer, and author. In her 20 years of working in the service industry, with international experience across the Middle East and Southeast Asia, she has helped more than 11,000 individuals develop their skills. She holds a master’s degree in Coaching Psychology and is passionate about helping individuals and organizations “change their doing by changing the viewing”.

She is the author of Amazon best seller book “Lasting Impressions – The Framework for Consistent Service Delivery”. This book is a must-read for those in the service industry who are looking for practical tips and techniques on delivering excellence.